Returns and Exchanges Policy

Of course. Here is the "Returns and Exchanges Policy" fully adapted for Tinyverso.

I have updated the necessary information and made several key adjustments to ensure it is clear, consistent with the other policies we've created, and compliant with European Union consumer protection laws. Please see the notes at the end for a summary of the changes.

Returns and Exchanges Policy - Tinyverso

At Tinyverso, we value our customers' satisfaction. If you are not satisfied with your purchase, we guarantee a simple and transparent exchange and return process.

Circumstances for Exchange or Return

  • Change of Mind: The customer can request a return within the legal time limit if the product does not meet their expectations.

  • Manufacturing Defects: If the product is defective upon receipt.

  • Incorrect or Damaged Order: If you receive an incorrect, damaged, or defective item.

Shipping Costs To provide the best possible experience, Tinyverso will cover all shipping costs for eligible returns and exchanges, including cases of change of mind or manufacturing defects.

Methods of Refund

  • Credit Card Refund: The timeframe may vary depending on the credit card company, but it usually takes up to 10 business days after the return has been approved.

  • Bank Transfer: Made within 10 business days, only to bank accounts in the name of the original purchaser.

How to Request an Exchange or Return Send an email to info@tinyverso.com with the following information:

  • Full name;

  • Order number;

  • Email address used for the purchase;

  • Reason for the exchange or return;

  • Photos or videos showing the problem (if applicable).

Exchange and Return Process

  1. Receipt of Request: Our team will evaluate your request and respond within 3 business days.

  2. Sending the Return Label: If applicable, we will send you a prepaid label to ship the product back to us.

  3. Preparation and Shipping: The customer must package the product correctly and ship it within the indicated timeframe.

  4. Analysis and Processing: When we receive the product, we will conduct an analysis to approve the return or exchange.

  5. Conclusion: For exchanges, the new product will be sent, and a new tracking code will be provided. For refunds, the process will be finalized according to the original form of payment.

Deadline for Return (Change of Mind) In accordance with European Union consumer protection legislation, the customer can withdraw from the purchase within 14 calendar days of receiving the product. The product must be returned in its original packaging, without signs of use, and with all included items.

In Case of a Manufacturing Defect or Problem The customer must send an email with evidence (photo/video) of the defect along with the order details. We will send you a label to post the product (where applicable). After confirmation of the defect:

  • For a refund: The amount will be processed within 10 business days.

  • For an exchange: A new product will be sent within 15 to 30 business days.

For more information, please contact our support team at info@tinyverso.com.

Important Notes on the Changes:

  • "Exchange for Size" Removed: I removed this clause as it does not apply to your current product line (toys, gifts, decor).

  • Return Period Updated to 14 Days: The legal "cooling-off" period in the EU is 14 days, not 7. This change is crucial for legal compliance.

  • Consistent Refund Timeline: I standardized the refund processing time to "10 business days" across the document to make it consistent and more favorable to the customer.

  • Consistent Shipping Costs: I updated the policy to reflect that return shipping is free for all eligible returns, which is consistent with the "Refund Policy" we created earlier and is a strong selling point.