Returns and Exchanges Policy

At Veravele, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple, transparent return process that complies with European Union consumer protection laws.

Reasons for a Return

You may request a return in the following situations:

• Right of Withdrawal: If you change your mind, you may exercise your legal right of withdrawal within the applicable legal period.

• Manufacturing Defect: If the product has a manufacturing defect.

• Incorrect or Damaged Product: If you receive an incorrect, damaged, or defective item.

Return Shipping Costs

To provide the best possible customer experience, Veravele will cover the return shipping costs for eligible returns, including products that are defective, damaged, incorrectly shipped, or where required by applicable law.

Refund Methods

Credit or Debit Card

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or card issuer, the refund may take up to 10 business days to appear after it has been approved.

Other Payment Methods

If your order was paid using another payment method, the refund will be processed using the same payment method whenever possible.

How to Request a Return

Please contact us at info@veravele.com and include the following information:

• Full name

• Order number

• Email address used for the purchase

• Reason for the return

• Photos or videos of the issue (if applicable)

Return Process

1. Request Review

Our customer support team will review your request and respond within 3 business days.

2. Return Instructions

If your return is approved, we will provide you with the necessary return instructions and, where applicable, a prepaid return shipping label.

3. Shipping the Product

Please package the product securely and return it within the timeframe provided.

4. Inspection

Once your return arrives at our warehouse, we will inspect the product to verify that it meets the return conditions.

5. Resolution

If the return is approved:

• For refunds, the amount will be credited to your original payment method.

• For replacements, a new product will be shipped and a new tracking number will be provided.

Right of Withdrawal

In accordance with European Union consumer protection legislation, consumers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing any reason.

To qualify, the product must be returned:

• In its original packaging.

• Unused.

• In its original condition.

• With all included accessories.

Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, please contact us at info@veravele.com with photos or videos of the issue, along with your order details.

After verifying the issue, we may offer one of the following remedies, as appropriate:

• A full refund.

• A free replacement product.

• Another suitable solution in accordance with applicable consumer protection laws.

Timeframes

• Return request response: up to 3 business days.

• Refund after approval: up to 10 business days.

• Replacement shipment: typically 5 to 15 business days, depending on the destination.

Contact

If you have any questions about our Returns and Exchanges Policy, please contact us at:

info@veravele.com